Privacy Policy

1. SCOPE

Trust is at the heart of our business and we take your privacy seriously.

This privacy notice (“Policy”) applies to the use of your Information by Select Global Events Ltd with company number 012877797, a company registered in England and Wales with its registered address at C2 The Knoll Business Centre, Hove, BN3 7GS, East Sussex, UK (“Select Global Events”, “we”, “us” or “our”).

We use your Information in accordance with this Policy in our capacity as a Data Controller, in respect of each of our business activities including events, websites, applications and supplementary or related services (each a “Service”). In this Policy:

Data Controller” means the entity which determines the purposes and means of processing Information; “Event” means a physical or digital event hosted by us or on our behalf; and “Information” means any information relating to an identified or identifiable person.

2. YOUR INFORMATION

2.1. How we collect it:

(a) We collect your Information when you:

  • (i) Contact us;
  • (ii) Visit our websites or other applications;
  • (iii) Register to attend an Event;
  • (iv) Apply for a stand;
  • (v) Attend an Event;
  • (vi) Download content from our website;
  • (vii) Register for a newsletter;
  • (viii) Subscribe to a publication;
  • (ix) Subscribe to an “on demand” service;

(b) We automatically collect your Information (for example as set out at Section 2.2(f) (“What we collect”)) when you use our websites and/or applications, including through the use of cookies. Please see our Cookies Policy for more details.

(c) We may collect your Information from publicly available sources and selected third parties such as analytical, technical, and aggregator service providers, in accordance with this Policy.

2.2. What we collect:

  • (a) Contact details, such as your name, email address, postal address, social media handle, and phone number;
  • (b) Your job title and organisation;
  • (c) Account login credentials;
  • (d) Other account or Event registration and profile information, such as educational, employment and professional background, dietary and accessibility requirements;
  • (e) Payment information;
  • (f) Comments, feedback and other information you provide to us including when you engage with our customer support team;
  • (g) Interests and communication preferences;
  • (h) Information about how you and your device(s) interact with our service(s), including technical identifiers, usage data, and location analytics.

2.3. How we use it:

Depending on which Service you use, your relationship with us, and how you interact with us, we use your Information as set out in the table below, that also sets out the legal basis for using your Information. Where we use your Information for a legitimate interest, we balance this interest against your privacy rights to ensure it does not override or materially impact your privacy rights.

Type of Use Legal Basis
1. Perform the Services requested by you; (a) To perform a contract with you;
2. Manage your access to and use of the Services; (a) To perform a contract with you;
(b) For our legitimate interest in monitoring your use of and improving the Services;
(c) To comply with our legal obligations;
3. Deliver customer care, technical support and security; (a) To perform a contract with you;
(b) To comply with our legal obligations;
(c) For our legitimate interest in improving, customising and enhancing our Services;
4. Provide you with updates, operational announcements and other news in relation to the Services; (a) To perform a contract with you;
(b) For our legitimate interest in developing our relationship with you and proving enhanced services to you;
5. Deliver targeted advertisements, promotional communications, notices and other information related to services provided by us, our affiliates and third parties, such as exhibitors, sponsors and media partners (subject to Section 2.4 (Direct Marketing); (a) For our and certain third parties’ legitimate interests in providing additional or new services to you;
6. Call monitoring for training and quality monitoring purposes, including the recording of sales and/ or marketing calls made to you. (a) To perform a contract with you;
(b) For our legitimate interest in monitoring and improving our relationship with you;
7. Invite you to take part in user testing and surveys, competitions and promotions; (a) For our legitimate interest in improving, customising and enhancing our Services;
(b) For our legitimate interest in developing our relationship with you and providing enhanced services to you;
8. Identify usage trends and develop data analysis, including for research, audit, reporting and other business purposes; (a) For our legitimate interest in improving, customising and enhancing our Services;
9. Disclose data to selected third parties in accordance with this Policy; (a) To perform a contract with you;
(b) For our legitimate interest in offering or delivering ancillary or complimentary services to you;
(c) To comply with our legal obligations;
(d) In certain circumstances, where you have provided consent;
10. Send you notices and requests in relation to the Services, for example to collect payment. (a) To perform a contract with you;
(b) For our legitimate interest in resolving disputes and enforcing our agreements.

2.4. Direct Marketing

We will only contact you with direct marketing communications (“Direct Marketing”) where we are lawfully permitted to, or have a lawful basis to do so because you have engaged with us by requesting information or using our Services, unless you have opted out of receiving Direct Marketing. You may opt out from receiving our Direct Marketing at any time by using the “unsubscribe” or “manage your preferences” link included within each communication, or in the case of telephone marketing by notifying us on the call.

3. Third Parties

3.1. Service Providers

We use a variety of third-party service providers to enable us to operate our business. They process your Information on our behalf where necessary in relation to:

  • (a) The facilitation of services you have requested from us;
  • (b) Data storage and hosting;
  • (c) IT Security;
  • (d) Workplace productivity and e-mail;
  • (e) Customer relationship management;
  • (f) Marketing automation, solutions, and analytics;
  • (g) Communications services;
  • (h) Project management and Event planning systems;
  • (i) Event sponsorship for the purpose of improving delegate experience;
  • (j) Event experience services, including analytics;
  • (k) Website and application development and hosting;
  • (l) Accounts receivable, accounts payable and credit control;
  • (m) Professional advice (e.g. supplied by accountants, tax specialists, financial advisors, lawyers and auditors);
  • (n) Insurance services.

3.2. Third-Party Data

We may collect and process your Information from publicly available sources or from third parties who have obtained it in compliance with applicable data protection laws. These may include:

  • (a) Service providers who assist us in the collection of Information;
  • (b) Business partners with whom we collaborate on specific projects, Events, or services;
  • (c) Marketing platforms and data analytics companies that help us analyse and track website usage and trends.